Payment Policy
Effective 17-Jul-2026 · Version 1.0
Prices
- India: in ₹, including GST. You get a GST invoice with every order.
- Singapore: in S$, not included of GST where LIV is not GST-registered.
Prices and offers change without notice. What you pay is what was showing when your order was confirmed. If there is an obvious pricing error, we can cancel and refund you in full — even after confirmation.
How you can pay
- India: cards (Visa, Mastercard, RuPay, Amex), UPI, net banking, wallets, EMI where your bank offers it, and Cash on Delivery on some PIN codes up to ₹499 with a ₹60
- Singapore: cards, PayNow, and the local methods shown at checkout. No Cash on Delivery.
- Bulk and export buyers: bank transfer, on the terms of your supply agreement.
Security
We do not store your card number, CVV, UPI PIN or banking password — we never even see them. Our payment provider handles all of it on PCI-DSS certified systems. Indian card payments also follow the RBI’s tokenisation and authentication rules.
When the order is actually a deal
Your order is an offer. It becomes a contract when we confirm it and the payment clears. We can turn an order down — no stock, no delivery to your area, payment declined, fraud suspected, or quantities that look like resale. If we have already taken money, you get all of it back.
Money left your account but no confirmation came? The payment failed. Your bank usually reverses it in 5–7 business days on its own. If it does not, send us the transaction reference and we will chase it.
Failed, doubled, disputed
Bank downtime, network drops, wrong details, insufficient funds — those are not things we can fix, though we will help you chase them. Duplicate charges get refunded after we check, usually in 7–10 business days. If you think a charge is wrong, talk to us before you file a chargeback — it is almost always faster. If you do file one, we will cooperate with your bank and give them our records.
Refunds
Back to where the money came from, always. Never to a different card or account. COD refunds go by bank transfer once we have checked the account belongs to you. Details in the Refund & Cancellation Policy.
Coupons
One use each unless we say otherwise. Cannot be stacked unless we say so. No cash value. We can withdraw them. Cancel or refund an order and the coupon does not come back — unless we cancelled, in which case it does.
Bulk, export and ship-chandler orders
Your purchase order or supply agreement governs — credit terms, MOQ, Incoterms, payment schedule. Where it conflicts with anything here, it wins. Default, if nothing is agreed: 100% in advance against proforma invoice.