Terms of Service
Effective 17-Jul-2026 · Version 1.0Who this is between
You, and the Seller for your delivery country in Schedule 1. Read Schedule 1 first — it decides which company you are contracting with, which law applies, and who you complain to.
By using twindelite.com or ordering from it, you accept these terms plus the Privacy, Shipping, Payment and Refund policies. This is an electronic record — no signature needed.
Who can order
18 or over, and able to enter a contract. Under 18, only with a parent or guardian who accepts these terms.
Your account
Keep your password to yourself. What happens on your account is on you. Tell us straight away if someone else gets in. We can close accounts for breaking these terms, for fraud, for abusing our staff or delivery partners, or for reselling without our say-so.
About the food — read this bit
Photos are photos. Actual packs and labels vary between batches.
Allergens: our products are made in a facility that handles nuts, wheat, barley, oats, sesame, mustard, groundnut, milk products. Allergic? Check the label. Not sure? Do not eat it.
Storage: sealed pouches need no fridge. Once opened, refrigerate in an airtight container and finish within the time on the pack. Never a wet or used spoon. Do not eat it if it is past the expiry date, or if the pouch is swollen, punctured or leaking.
Recipes and nutrition info on the site are general information, not medical or dietary advice. Ask a professional about your own health.
We can add, drop or reformulate products whenever we like, and stock is not guaranteed.
Ordering
Your order is an offer; our confirmation plus cleared payment makes it a contract. We can decline — see the Payment Policy.
Money, delivery, refunds
See the Payment, Shipping, and Refund & Cancellation policies. Short version: food is a consumable, so it cannot come back once it is delivered. If it is damaged, wrong, missing or expired, tell us within 48 hours with photos and we will replace or refund it.
What you cannot do
Break the law with us. Resell our products without written permission. Scrape, crawl, bot or reverse-engineer the site. Attack it. Pretend to be someone else or use someone else’s card. Post anything defamatory, obscene, harassing, hateful, infringing, or otherwise unlawful.
Our stuff and your stuff
The Twin Delite name, logo, packaging, photos, recipes and site content belong to us or our licensor. Do not copy or commercialise them.
The “Twin Delite” trade mark is owned by LIV Enterprises Pte Ltd and used by each Seller in Schedule 1 under written licence.
If you post a review, photo or comment, you are giving us a free, worldwide, permanent licence to use it — including in marketing. You are confirming it is yours to give. We can take it down whenever.
Think we have infringed your rights? Write to the complaints contact in Schedule 1.
No promises about the site
twindelite.com is provided as is. We do not warrant it will be up, bug-free or virus-free, and we disclaim implied warranties as far as the law lets us.
How much we can owe you
Subject to the paragraph above: whatever you paid us for the order that caused the problem, in the 12 months before it happened. Not indirect, incidental or consequential losses. Not lost profits, goodwill or data.
You cover us
If we get sued because of how you used the site, because you broke these terms, or because of something you posted — you cover our costs.
Things nobody controls
Floods, cyclones, fire, epidemics, war, strikes, port closures, government action, power cuts, internet outages, courier collapse. Not our fault, not our liability.
Messages
Give us your email and phone and we will use them for your order — email, SMS, WhatsApp, calls. Electronic counts as writing. Opt out of marketing any time; order messages keep coming until your order is done.
Links
We link out sometimes. Not our sites, not our responsibility. Buy from a marketplace and their terms apply, not ours.
Changes
We can change these terms. New version, new date, posted here. Keep using the site and you have accepted them.
Law, courts, disputes
Per Schedule 1 — India and Coimbatore courts for Indian orders; Singapore and Singapore courts for Singapore orders.
Try us first: write to the complaints contact in Schedule 1. If it is not sorted in 30 days, it goes to arbitration by a single arbitrator — under the Arbitration and Conciliation Act 1996 seated at Coimbatore for Indian orders, or under SIAC Rules seated at Singapore for Singapore orders. English, either way.
This does not stop you going to a consumer forum under the Consumer Protection Act 2019, or to CASE in Singapore, or either of us asking a court for urgent relief.
The usual
One clause fails, the rest stand. Not enforcing something does not mean we have given it up. You cannot assign these terms; we can, to whoever buys the business. These terms plus the linked policies are the whole deal. Nobody else gets rights under them.
Complaints
Contact in Schedule 1. Acknowledged in 48 hours, resolved within one month — that is what the Consumer Protection (E-Commerce) Rules 2020 require in India, and it is what we do in Singapore too.